Delivery of Furniture and Terracotta Objects.
We try to deliver furniture and/or terracotta objects within 48 hours. When we received the payment we will contact you for the delivery date.

Delivery of the porcelain and the cast iron teapots.
We try to deliver after receipt of payment within 24 hours. The package is offered by PostNL. Your order will be offered twice. If you have not received the package within a week mail or call us, we look through Track and Trace where the package is possibly located. If the item is not in stock we will inform you.

Exchanges is no problem*
Not completely satisfied with your order? Within 7 days after delivery. Please return the products so that we can refund the purchase amount. The costs for returns are the responsibility of the buyer.

* Terracotta objects cannot be returned

Returns will only be taken into consideration as follows:
●     Send out within 5 days after purchase an email to info@vdven.com
●     mention in the e-mail the order number / invoice number and your bank account,
●     Pack the product in undamaged original packaging so that damage during transport will be avoided,
●    ensure sufficient postage. Unstamped packages are not accepted,
●    products can be returned, postage prepaid, to the address below;

Alexander van de Ven
Specialist Chinese Antiques